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IT Field Support Specialist - Imaging

Columbia, MD · Information Technology
Job Description
  • Utilizes MDT servers to deploy latest computer image to new and recycled computers. 
  • Fulfills equipment requests for newly imaged workstations according to daily work priorities. 
  • Configures computers, communications devices and peripheral equipment. 
  • Trains site personnel in proper use of imaging tools. 
  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment 
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling 
  • Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems 
  • Ensures image benches are operational. If operational status is lost alert proper management team.
REQUIRED: The individual to be able to drive an ATT vehicle.
 
Required Skills
 
  • Required Skills, Experience, and Education: Minimum education and experience level: High school/GED and four (4) years of experience AND 8570 Certification. Preferred Security + 

  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patchesDemonstrated ability to read and understand technical manuals and schematics

  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

  • Able to manage time and priorities effectively

  • Able to work efficiently with minimal supervision

  • Proficient in working with end-users remotely

  • Demonstrated expertise in Microsoft Windows 7 and 10

  • Familiar with Active Directory security and policies

  • Excellent analytical and problem solving skills

  • Must be able to drive company vehicle.

  • Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.

  • Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP

  • Active TS/SCI security clearance with a polygraph is required  

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